Email Service Agreement
DNS Cloud
Version 1.2 | Updated: 2026
This agreement sets out the terms and conditions for using DNS Cloud email services. Using the service constitutes full acceptance of the terms below.
1. The Parties to the Agreement
👥Party details
Service provider: DNS Cloud
Website: www.dnscloud.co.il
Customer service: Open a ticket on the website
Service recipient: The customer registered in the DNS Cloud system
2. Service Details
📧Included mail services
Secure email mailbox
Secure IMAP/POP3/SMTP access with SSL/TLS encryption
Webmail access from any browser – webmail.dns-cloud.co.il
Spam and antivirus protection
Backup servers (mx1 + mx2) for maximum reliability
SPF, DKIM and DMARC configured for maximum security
3. Pricing and Payments
💰Payment policy
The price varies by the selected plan – see details on the order page
Initial payment – payment is made immediately upon registration
Automatic renewal – the service renews automatically according to the billing cycle
Notice – a reminder email will be sent before renewal
Payment methods – credit card, bank transfer, PayPal
4. Service Renewal and Cancellation
🔁Renewal and cancellation policy
Automatic renewal:
The service renews automatically at the end of each billing period
The charge is made automatically to the registered payment method
Service cancellation:
The service can be cancelled at any time
An official ticket must be opened through the support system on the website to cancel
The service cannot be cancelled by phone or email alone – a ticket in the system is required
The service will end at the end of the current billing period after the cancellation is confirmed
⚠️ Please note: Cancellation without an official ticket in the system will not be considered valid. Make sure you receive written confirmation of the cancellation.
5. Customer Obligations
📋Usage rules
The service is intended for lawful use only
Sending spam, phishing or malicious content is prohibited
The service may not be used to harm third parties
The customer is responsible for keeping their access details confidential
The customer is responsible for backing up their data
Any use that harms the server's reputation will result in immediate suspension of the service
6. Service Availability
✅Availability commitment
Target availability: 99.9%
Technical support: 24/7 via the ticket system
Response time for critical failures: up to 4 hours
Scheduled maintenance will be carried out with advance notice
7. Termination of Service by DNS Cloud
⚠️Reasons for terminating service
Non-payment after notice
Breach of the terms of use
Use for spam or malicious activity
Harming other servers or other customers
8. Privacy and Confidentiality
🔒Privacy policy
DNS Cloud undertakes not to transfer customer details to third parties
The content of mailboxes is private and is not accessible to DNS Cloud staff except for technical support purposes and with the customer's approval
DNS Cloud operates in accordance with the Israeli Privacy Protection Law
9. Spam Prohibition – Israeli Communications Law
🚫Prohibition of junk mail (spam)
The service is subject to the Israeli Communications Law (Telecommunications and Broadcasting), Amendment 40 – spam prohibition
Sending advertising mail without the explicit consent of the recipient is strictly prohibited
Every marketing email must include: the sender's name, a way to unsubscribe and a physical address
Bulk emails may not be sent without prior approval from DNS Cloud
The customer bears full responsibility for the content of emails sent from their mailbox
10. Immediate Suspension Due to Spam
⚡Suspension procedure
Detection of spam activity will result in immediate suspension of the mailbox without prior notice
An IP being blocked by blacklists around the world will result in automatic suspension
DNS Cloud reserves the right to cancel the service without a refund in the event of a breach of this section
The customer will receive written notice of the suspension and may appeal within 48 hours
⚠️ Important: Sending spam can harm all customers on the server. DNS Cloud has zero tolerance for spam.
11. What is considered junk mail?
🚫Definition of junk mail
We define junk mail as sending unwanted commercial email without the recipients having explicitly asked in writing to receive it. The following examples are considered junk mail:
1) Unwanted email messages
2) Posting messages in ticket systems
3) Windows System messages
4) Pop-up messages – bundled software and spyware
5) Instant messages via WhatsApp, SMS, email, MSN or any other messaging software
6) Advertising in online chat rooms
7) Posting a message in a website guestbook
8) Sending short SMS messages
12. What is not considered junk mail?
✅Lawful sending of mail
Sending email
is not considered junk mail when:
The recipients explicitly asked in writing to receive the email
It is a mailing list in which all recipients signed up of their own free will
There is written documentation confirming the recipients' consent to receive the mailing
13. Consequences of Sending Junk Mail
⚡What happens to a customer caught sending junk mail?
The customer's account will be suspended immediately without prior notice
The suspension will apply to all of the customer's services at DNS Cloud
DNS Cloud reserves the right to cancel the service without a refund
No refund will be made for the remaining service period
A fine of $250 for each junk email sent – in accordance with the UK anti-spam law of 2003
A fine of $700 for sending more than 100 junk emails in one day
DNS Cloud will take all necessary measures to close the breach
Full cooperation with law enforcement authorities when necessary
14. Sending Limits by Plan
📈Sending limits by plan
| Plan |
Mailboxes |
Storage |
Limit per mailbox/hour |
Limit per domain/day |
Price |
| ★ Starter | 1 | 10GB | 100 msgs/hour | 500 msgs/day | ₪7/month |
| ★★ Mini | 1 | 20GB | 150 msgs/hour | 750 msgs/day | ₪14/month |
| ★★★ Basic | 2 | 30GB | 200 msgs/hour | 1000 msgs/day | ₪28/month |
| ★★★★ Advanced | 3 | 40GB | 300 msgs/hour | 2000 msgs/day | ₪42/month |
| ⭐ Professional | 6 | 50GB | 300 msgs/hour | 3000 msgs/day | ₪84/month |
ℹ️ Exceeding the sending limits will automatically stop sending until the start of the next cycle. To increase the limit, please open a ticket.
Using the service constitutes acceptance of all the terms of this agreement
Service provider
DNS Cloud
📬 Reporting junk mail: To report junk mail sent from our servers, use the Abuse section on the website. DNS Cloud is committed to eradicating junk mail on all fronts.
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