A Load Balancer is a server whose role is to regulate visitor requests between servers. Visitor traffic is routed according to server capacity, allowing a larger number of visitors to browse the website. The Load Balancer determines which server a visitor is directed to based on a predefined set of rules. When a server is overloaded, the Load Balancer stops sending visitors to it and routes them to another server. The advantage of a Load Balancer for the customer is that even if one server fails to respond while a visitor is browsing the website, the visitor will not notice, since the Load Balancer redirects the request to another server.

Our secret at DNS CLOUD

The extensive experience and knowledge we have accumulated over 19 years of operation, together with the technological infrastructure we have built, enable us to provide our customers with high information security, outstanding uptime and a winning service experience. The core value that guides us in our ongoing customer care is achieving high customer satisfaction.

A winning service experience

About 10 support agents staff the support center every day, alongside a team from the projects department that is available to handle complex issues. The support team and the projects department staff a state-of-the-art support center with advanced monitoring and alerting capabilities, which allow alerts to be received and handled in advance as part of preventive maintenance. Fault alerts received by the system are handled in real time by the team, which serves thousands of customers and maintains tens of thousands of websites hosted on an infrastructure of over 1000 dedicated/virtual servers (Windows and Linux).